Each Group has its own set of levels, starting at 1 and progressing to 4. As a volunteer you will be asked to take on various responsibilities within the theatre, each level has its own set of duties within it.
Front of House
|Box Office||1||Ticket collection, running the Box Office for a show, along with the Level 3 Box Office Volunteer.|
After a one-to-one Box Office Training Session:
Take payments, manage ticket printing, take calls from customers and use the basic functions of our ticketing software.
|3||Handle advanced quieries, run reports, reconcile monies and exchange tickets.|
|4||Management level: Training new volunteers, adding and altering details on the ticketing system.|
|Usher||1||First point of contact for the audience, helping them in and out of the auditorium.|
|2||Reporting incidents to the Front of House Manager, assisting in evacuations.|
|3||Selling ice-creams, close relationship with the Fronf of House Manager.|
With both Box Office level 3 and Bar and Kiosk level 2:
Act as Front of House Manager, brief staff, deal with monies, run the show from Front of House.
|Kiosk||1||Assist in selling items, replace stock as directed, keep the area tidy.|
|2||Make hot drinks, serve customers.|
|3||Manage single-handedly, help set-up.|
|4||Cashing up, reporting low stock, train others on the Kiosk, deal with issues with visitors or suppliers|
|Bar||1||Shadow/obersve bar procedures|
|2||Collect glasses and keep the area tidy, empty bins, check and replenish stock on the night.|
|3||Serve drinks and snacks, handle money, be confident to 'challenge 21'.|
|4||Train other volunteers on the bar, oversee the bar and have knowledge of licencing rules, act as Bar Manager.|