Please visit this page for up-to-date information regarding our COVID-19 policies and guidelines.
What has changed
England has returned to Plan A.
This means:
- The government is no longer asking people to work from home if they can. People should now talk to their employers to agree arrangements to return to the office.
- Face coverings are no longer advised for staff and pupils in secondary school and college classrooms.
- Face coverings are no longer advised for staff and pupils in communal areas of secondary schools, nor for staff in communal areas of primaries.
- There is no longer a legal requirement to wear a face covering. The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.
- Venues and events are no longer required by law to check visitors’ NHS COVID Pass. The NHS COVID Pass can still be used on a voluntary basis.
What does this mean for my visit?
- We still encourage social distancing where possible, even at busy times.
- We will continue to offer NHS Test and trace check-in and manual sign-ins (we maintain records for 21 days).
- We will continue to promote good hygiene with the continued supply of hand sanitiser throughout the building.
- We still encourage the use of face masks for those that wish to do so.
- If you or a member of your party are feeling unwell, please do not attend (a credit note for the unused ticket can be offered).
- Contactless Payment is encouraged at our box office, bar and kiosk.
If you have any questions please get in touch at info@albanytheatre.co.uk
Recording customer details: how we use your information
In the event that we are mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing to support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, please be advised of the following:
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a visitor of The Albany Theatre, you will be asked to provide some basic information and contact details. The following information will be collected:
· the names of all attendees in your booking party
· a contact phone number for each attendee in your booking party
· date of visit, arrival time and departure time
We will ask all attendees to sign in on arrival to the venue either using our QR code with the NHS app, or by writing their details on a slip of paper provided by a member of staff and depositing them into our secure post box.
We as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time we hold the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
