Nimbus
The Albany Theatre Trust is now working with Nimbus Disability to help us to make booking tickets and accessing our theatre more inclusive for customers with accessibility requirements.
Follow this link to learn how to join Nimbus and the easy and accessible way of letting us know about your access needs prior to your booking.
We are committed to making sure the Theatre is as accessible as possible for everyone.
There are a number of seats available for wheelchair users, or patrons with low mobility. They are located at the front and the rear of the auditorium and should be booked via our Box Office. Free companion seats are located immediately in front of or behind the wheelchair spaces.
Seating for the Balcony is only accessible via steps and should only be booked if patrons are able to safely use the stairs. Please contact the Box Office for more information. View our seating plan here.
There are a limited number of Disabled Parking spaces at the front of the Theatre, but please note you must park in a designated space and you must pay for your parking, also displaying your blue badge.
See Getting Here for more information on how to find us and parking.
Hearing Loop
The main auditorium is fitted with an infra-red system, which is accessible to both audiences and performers. This system requires the user to obtain a headset or hearing aid necklace from a staff member upon arrival. If you require a hearing loop or hearing aid necklace, please visit the box office prior to the event and the appropriate staff member will show you how to use them.
Age Guidance
The Albany Theatre hosts a wide range of events, some of which might not be suitable for everyone due to such warnings as bad language, scenes of an adult nature or violence. All of our events come with an Age Guidance rating on our web pages and online.
If you are unsure at the time of booking, please contact our Box Office who will be able to advise further.
For performances suitable for children, we have a number of booster seats available. If your child does not require their own seat you will need to purchase a Lap Ticket from the Box Office.
See Families for more information.
Companion Tickets
Patrons who are registered disabled are able to purchase a companion ticket completely free of charge. These should be booked by contacting the Box Office. Please note that we may ask for proof of disability in order to allocate a companion ticket.
Toilet facilities
We have a Changing Spaces toilet designed to provide a safe and comfortable environment for individuals with complex needs and their caregivers. This is located just outside of the main auditorium and is unlockable via a radar key. A staff member can provide you with a radar key if you don’t have one yourself.
Further accessible toilet facilities suitable for wheelchair users and patrons with limited mobility are available next to our main toilets. These are not locked and can be accessed by anyone.
