Albany Theatre

Box Office
024 7699 8964

Volunteer: Levels

Each Group has its own set of levels, starting at 1 and progressing to 4. As a volunteer you will be asked to take on various responsibilities within the theatre, each level has its own set of duties within it.

Jump to a department: Front of House, Technical, Office

Front of House

Group Level Responsibilities
Box Office 1 Ticket collection, running the Box Office for a show, along with the Level 3 Box Office Volunteer.
2 After a one-to-one Box Office Training Session:
Take payments, manage ticket printing, take calls from customers and use the basic functions of our ticketing software.
3 Handle advanced quieries, run reports, reconcile monies and exchange tickets.
4 Management level: Training new volunteers, adding and altering details on the ticketing system.
Usher 1 First point of contact for the audience, helping them in and out of the auditorium.
2 Reporting incidents to the Front of House Manager, assisting in evacuations.
3 Selling ice-creams, close relationship with the Fronf of House Manager.
4 With both Box Office level 3 and Bar and Kiosk level 2:
Act as Front of House Manager, brief staff, deal with monies, run the show from Front of House.
Kiosk 1 Assist in selling items, replace stock as directed, keep the area tidy.
2 Make hot drinks, serve customers.
3 Manage single-handedly, help set-up.
4 Cashing up, reporting low stock, train others on the Kiosk, deal with issues with visitors or suppliers
Bar 1 Shadow/obersve bar procedures
2 Collect glasses and keep the area tidy, empty bins, check and replenish stock on the night.
3 Serve drinks and snacks, handle money, be confident to 'challenge 21'.
4 Train other volunteers on the bar, oversee the bar and have knowledge of licencing rules, act as Bar Manager.


Coming soon.


Coming soon.

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