Volunteers are at the heart of The Albany Theatre, and we are always on the lookout for friendly, enthusiastic people who are keen to learn and be part of the team.
Our volunteers give their time and talents to help run shows at the theatre. We have so much to offer anyone who volunteers with us including a chance to make new friends, the opportunity to learn new skills, keep existing skillsets fresh, work towards paid employment and even free theatre tickets for the volunteering hours you work.
Full training is given, and we encourage all volunteers by providing a supportive environment to learn.
Volunteers take on roles within all areas of the theatre such as front of house (ushering, bar, & kiosk), box office, backstage/tech, and marketing.
Please find below current volunteer positions we have open.
Bar Assistant Volunteers
Purpose of Role
To be part of the customer facing team, providing a friendly, warm, and inviting experience to all people who interact with the Bar & Kiosk. To generate income through drink and snack sales and promoting The Albany Theatre’s upcoming shows.
Responsibilities
- Serving drinks and snacks to our theatregoers.
- Preparing and serving high-quality alcoholic drinks.
- Checking customers identification and age verification, if required.
- Processing fast and accurate payments using a till.
- Monitoring and replenishing stock levels as required.
Maintaining a clean and organised bar
Person Specification
- Polite and friendly in their approach to the public and other members of staff & volunteers.
- Good customer service skills.
- Well presented, punctual and reliable individual.
- Calm under pressure & a good team player (theatre bars can get very busy!)
- Desire and motivation to learn something new.
- Ability to work weekends and evenings.
Some bar/hospitality experience is strongly preferred
Training
Full training will be provided.
Front of House Stewards
Purpose of Role
Front of House stewards will be the first port of call for our theatregoers attending the shows and ensuring they have a safe and enjoyable experience.
Responsibilities
- Directing theatregoers throughout front-of-house and the auditorium.
- Checking tickets and ensuring the audience is safely seated.
- Being present in the auditorium during the show, supervising the audience, enforcing all venue performance rules throughout the live show, e.g., no flash photography, no recording & temporarily directing late comers to specific seating area.
- Assisting patrons with limited mobility or other impairments to and from their seats.
- Ensuring walkways and designated seating areas are clean and safe.
- Acting as an evacuation marshal as and when required.
- Ensuring that any visitor related queries are dealt with in a professional manner or escalate concerns to Duty Manager if necessary.
Person Specification
- Good verbal communication skills and friendly demeanour.
- Excellent customer care skills.
- Commitment to effective team working.
- Ability to work weekends and evenings.
Training
Full training will be provided.
Box Office Assistant
Purpose of Role
The Box Office Assistant will present a warm and welcoming atmosphere with the key aim of delivering ticket sales and promoting upcoming shows to customers.
Responsibilities
- Acting as a main information point for the venue, ensuring the Box Office provides a professional, customer focused and friendly service for all visitors. This will include administering ticket sales, reservations exchanges and refunds both in person and over the phone.
- Responding to Box Office email queries in an appropriate and timely manner.
- Being responsible for all cash and card transactions. This includes being responsible for a cash float and completing a financial report at the end of each shift.
- Dealing with any customer issue in a professional manner and if not resolved escalate to management.
Person Specification
- Passionate about good customer service.
- A friendly and approachable personality.
- Good interpersonal and telephone skills.
- Previous cash handling experience & using the in-house ticketing system, Spektrix (desirable).
- Willingness to work flexibly (evenings & weekends).
Training
Full training will be provided.
Fill out this form to get involved:
Box Office Assistant Application
Front Of House Lead
Purpose of Role
The purpose of the Front of House Lead position is to support the Duty Manager in running the front of house operation during an event. The Duty Manager is the most responsible person in the building and oversees all areas including the health and safety of all present in the building, the bar, the box office and the auditorium. The role of the Front of House Lead is to ensure that the operation runs smoothly and thus freeing up the Duty Manager to manage the success of the operation. This is a supportive role and the Front of House Lead may be required to pick up further responsibilities outside of those listed in the separate ‘DM and FOH Task List’ if requested by the Duty Manager.
Responsibilities
- Ensuring that all fire exits are clear, that any large items have been put away and that all areas are free from unnecessary items or those that could disrupt health and safety requirements.
- Ensuring that all volunteers have the necessary information to be able to conduct their roles successfully and provide the best front of house experience to audience members.
- To support in areas that may lack sufficient volunteer support, such as the bar and box office. As such, the Front of House Lead must be trained in all front of house areas.
- Ensuring that customers have the best experience possible whilst at the theatre, this includes: making sure that all areas are clean and well stocked and that service is efficient, but friendly.
- To support the Duty Manager during an evacuation and ensure that all present successfully vacate the premises.
Person Specification
- A tactful and professional manner.
- The ability to work in a sensitive manner with confidential information.
- Excellent customer care.
- Calm and efficient in what can be a demanding and fast paced work environment.
- The ability to work with and get the best from volunteers with a range of skills and abilities.
- Competent money handling skills.
- Excellent, accurate numeracy and written literacy.
- Strong interpersonal skills.
Training
Full training will be provided.
Fill out this form to get involved:
Front Of House Lead Application
